Politica de Retur

Politica noastra de retur e valabila timp de 14 zile. Daca, de la achizitie, s-au scurs cele 14 zile, nu mai suntem in masura sa acceptam returul sau sa restituim suma platita.

Pentru a putea returna o creatie handmade achizitionata de la noi, creatia trebuie sa fie in aceeasi conditie in care ati primit-o, si in ambalajul original.

Aceste creatii nu pot fi returnate:
* Albume realizate pe comanda – de obicei, trimit un videoclip cu creatia finala, pentru a ma asigura ca sunteti pe deplin multumit/a cu rezultatul final sau a vedea daca doriti eventuale mici modificari inainte de a va trimite albumul
* Orice creatie care nu mai este in conditia initiala, este deteriorata sau cu componente lipsa, din motive care nu tin de creator/expeditor.
* Orice creatie care este returnata la mai mult de 14 zile de la livrare

Restituirea sumelor achitate (daca e cazul)
Odata ce am primit si inspectat creatia returnata, va vom trimite un email pentru a va informa de faptul ca am primit returul. In acelasi timp va vom informa daca putem accepta sau nu restituirea sumei achitate pe respectiva creatie. Daca va putem restitui suma, aceasta va fi procesata in termen de 30 zile calendaristice.

Creatii la preturi reduse (daca e cazul)
Doar contravaloarea creatiilor achizitonate la pret intreg poate fi restituita.

Schimburi (daca e cazul)
In anumite cazuri, putem accepta schimburi.

Livrari
Pentru a va returna creatia, va rugam sa o trimiteti la: MV Creative Technologies SRL – str. Vasilescu Carpen, bl. M29, ap. 3, Craiova, Dolj, Romania. Taxa de livrare este responsabilitatea dvs., costurile cu livrarea neputand fi restituite. Daca alegi sa returnezi o creatie ai putea alege sa folosesti un serviciu „track & trace”, noi nefiind in masura sa garantam ca vom primi creatia returnata.

EN: Return and Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:
* Custom albums – we usually make a video of the completed item and send you the link, that way we make sure you are happy with the end result or need anything modified before we ship it to you
* Any item not in its original condition, damaged or with missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be processed to your original method of payment, within 30 calendar days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
In some instances we may exchange products, please email us in the first instance to discuss your requirements.

Shipping
To return your product, you should mail your product to: MV Creative Technologies SRL – str. Vasilescu Carpen, bl. M29, ap. 3, Craiova, Dolj, Romania. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item, you may want to consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Multumim frumos, orice partajare ajuta!