Refunds & Returns

I accept returns within 14 days of delivery, according to the general EU laws.

The following items can’t be returned

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Items on sale

I don’t accept cancellations for custom or personalized albums.

Conditions of return

If the item is not returned in its original condition, the buyer is responsible for any loss in value. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is defective/damaged. You must contact us first to discuss your method of postage and the cost before posting if a refund for postage is required. No refund will be given for postage if prior consent has not been sought prior to posting or shipping. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you may want to consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

To return your product, you should mail your product to: MV Creative Technologies SRL – Vasilescu Carpen nr 10 bl M29 ap 3, Craiova, Dolj, Romania.