Shipping & Dispatch

Please note – due to the continuing global Coronavirus (Covid-19 & Variants) pandemic, some international postal services are still being affected with delays in many countries due to border restrictions, closures & delays, airmail postal diversions and employee shortages caused by death/illness/quarantine & self isolation.

(last updated 1st August 2021)

We offer FREE SHIPPING both in Romania and EU.

In EU we ship to the following countries: Austria, Belgium, Croatia, Czech, Denmark, Estonia, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovenia and Spain.

All orders are sent via DPD and we aim to post/ship your order within 3 to 7 working days – excluding weekends and Romanian national holidays.

Reasonable care will be taken to ensure that your order reaches you undamaged and that adequate packaging is used in the shipping of your order. Boxes normally are sufficient for most items sold on our website.

DELIVERY TIMES

We cannot be held responsible for the time it takes for your order to reach you in your destination home country or for delays with the international postal system, which are outside of our control. Once your order is placed in the care of the postal service, it is literally out of our hands.

If your order is for a gift or you need it by a particular time, please ensure you place your order and allow adequate time for you to receive it. Orders being dispatched outside of Romania WILL TAKE LONGER to reach their destinations. This time can increase around busy postal times such as Christmas/Holidays. 

LATE DELIVERY

If you feel that your order is overdue, please email us at info@mvcreative.eu to discuss the matter. Please do not open disputes with the payment processor before you have contacted us or given us a chance to investigate the matter further. It is only fair and reasonable that you give us time to look into any issues before taking such action. Thank you.

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Politica de Livrari

Transportul produselor se face prin firma de curierat rapid DPD si este 100% GRATUIT atat in Romania cat si in UE.

Comenzile de produse in stoc plasate in intervalul 09:00 – 15:00 sunt expediate în urmatoarea zi lucratoare, cu excepția sărbătorilor legale și a perioadelor de promoție de Craciun, Black Friday etc.

Comenzile lansate după ora 15:00, în zilele de sâmbătă și duminică sau în zilele libere prin lege vor fi operate și expediate în a 2-a zi lucrătoare.

Pentru fiecare produs creat pe comanda, plata se efectueaza 50% – 50%: jumatate din suma in avans (care nu se returneaza, odata ce am inceput sa lucrez la comanda), iar cealalta jumatate inainte de a trimite produsul finit.

Termenul de livrare este de 1 – 3 zile (în funcție de codul poștal) din momentul în care ați recepționat emailul în care se specifică predarea coletului către curier. Acești termeni pot fi însă depșiți în anumite cazuri precum sărbătorile legale sau perioadele de promoții (Black Friday, Crăciun etc.)

Comanda va fi expediată în ambalaje care să asigure securitatea transportului. Răspunderea pentru orice deteriorare cauzată în timpul transportului produsului, coletului sau pachetului trimis de către noi, revine transportatorului conform legislației locale în vigoare.